Refund policy

Returns & Cancellations

All Old Tin Barn Workshop stationery is individually typeset and made to order to your requirements. Because our products are personalised, they cannot normally be returned or refunded simply because you have changed your mind.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. If work on your personalised order has not yet begun, we will normally be happy to cancel it and provide a full refund.

Once typesetting, proof preparation or production of your personalised order has begun, cancellation may no longer be possible.

Proof approval

Where applicable, a PDF proof will be sent to you for approval before printing. Please check all wording, spelling, addresses, telephone numbers and other details carefully.

If we do not receive approval or amendments within two days of sending the proof, we may proceed with printing the order using the proof supplied, so that your order can be completed and dispatched within the stated timescale.

If you approve the proof before then, your order will be printed using the approved artwork. Please therefore check your proof carefully, as any errors contained in an approved proof — or in a proof printed after the two-day approval period has passed — may be reproduced in the finished stationery.

This does not affect your statutory rights if the finished goods are faulty, damaged, or differ from the proof supplied.

Problems with your order

If your order arrives damaged, is faulty, or does not match what you ordered or the proof you approved, please contact me as soon as possible so that I can put things right using the contact form

Nothing in this policy affects your statutory rights.